Hey there! 

We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a hassle-free return and refund policy in accordance with our terms and conditions of supply. 

Just reach out to our customer support team (support@moonsnow.co.uk) within 30 days of receiving your item, and they'll guide you through the process.

We'll make sure you get a full refund or a replacement. Your satisfaction is our priority.

A Return and Refund policy are subject to terms and conditions:  

• Terms of return - within 30 days of receipt of product
• Items must be unused and in original condition
• We only offer a full refund if the product is returned in its original condition and packaging
• Please note that the shipping cost of a returned product is at your expense. We recommend that you use a method that allows you to track the package, as we are not responsible for products lost in transit